The employees of SULMY Hair have an obligation to enable customers to fully know and understand the product model, technical indicators, performance, use occasions, security matters during the quotation , to ensure that customers make the right choice before signing the contract. After buying the product, we will track the customer orders until the customer receives the goods, and so as the use process.
All the products provided by SULMY Hair will be commissioned to the third-party professional logistics companies or Courier Company for delivery. Our top quality service will be embodied in the whole logistics process. If customers are dissatisfied with our service or delivery, they can contact with customer service or get assistance from engineer in the mall.At the same time, SULMY Hair will regularly test service process to avoid the occurrence of such phenomena.

SULMY Hair and logistics partners will take the risk of product damage in the process of logistics services, as well as we will try to avoid such this phenomenon. After you receipted the goods, SULMY Hair strongly recommends that you should check the appearance, quantity, hair accessories and other aspects of the goods carefully. SULMY Hair will do its best to avoid this issues happen,which is related with logistic delivery.such as goods damage. SULMY Hair will always focus on customer experience, properly handle service issues during use.

Non-disposable product quality problems occur during goods quality guarantee period,which is made by the non-used improperly,Non-human factor damage, non-third party factors and so on. SULMY mall will make a proper coordination timely when the mall receive the call or the written notice.

After-sale service:Perfectionism return and exchange service as well as refund system.providing the best after-sale guarantee for you.

Any question,contact us.
Email: mall@sulmy.com